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Job Responsibilities: Counsellor Jobs

Salary: 20000 – 30000 per month

Company: Coursera

Location: Remote

Responsibilities:

  • Provide excellent consultative service to a high volume prospective student pool through phone, email, chat, and other tools throughout the full enrollment process
  • Follow up with prospects and applicants by phone and written correspondence, ensuring they are moving through the process in a timely manner
  • Use existing information and guidance from university partners to develop program playbooks, chat and calling scripts for individual degree programs
  • Participate in experiments to develop scaled communication strategy and demonstrate impact of nurture efforts
  • Maintain a high level of knowledge and understanding of current higher education trends, practices, and policies in the local market

Basic Qualifications:

  • Excellent written and verbal communication skills; accuracy and attention to detail
  • Ability to establish rapport and build relationships with potential students while providing guidance with the application process, addressing concerns, and assisting with enrollment decisions
  • Expertise in utilizing creative problem-solving skills to overcome any obstacles while guiding potential students through the university recruitment process prior to university admission decisions
  • Language requirements: English
  • Ability to work across multiple time zones
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