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Job Responsibilities: Customer Care Executive

Salary: 25000 per month

Company: FFAB Creations Pvt Ltd

Location: Remote

Education Qualification: 12th

Job Description

  • Receive all customer’s complaints & issues on email/whatsapp/phone for Online Business
  • Raise Tickets internally
  • Follow up with internal team to resolve complain tickets
  • Track Non Deliverable Returns (NDR) on shipper’s portal and organise deliveries by coordinating between customer and shipping agency
  • Validate each COD orders by calling clients
  • Call abandoned cart customers for cart recovery
  • Handle all Returns from the customers as per the process
  • Handle all RTO Returns of online orders
  • Handle B2B wholesale orders leads received online
  • Timely escalation of all customer complaints
  • Capture customer feedback and testimonials

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