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Job Responsibilities: Customer Care Executive
Salary: 25000 per month
Company: FFAB Creations Pvt Ltd
Location: Remote
Education Qualification: 12th
Job Description
- Receive all customer’s complaints & issues on email/whatsapp/phone for Online Business
- Raise Tickets internally
- Follow up with internal team to resolve complain tickets
- Track Non Deliverable Returns (NDR) on shipper’s portal and organise deliveries by coordinating between customer and shipping agency
- Validate each COD orders by calling clients
- Call abandoned cart customers for cart recovery
- Handle all Returns from the customers as per the process
- Handle all RTO Returns of online orders
- Handle B2B wholesale orders leads received online
- Timely escalation of all customer complaints
- Capture customer feedback and testimonials
