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Job Responsibilities: Technical Support

Salary: ₹18,000 – ₹30,000 a month

Company: Dell Technologies

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

You will:

  • Oversee and allocate team resources to maximize the usage of persons and skills to support customer commitments
  • Direct and oversee customer escalations and engage external escalation teams and partners as necessary
  • Supervise the activities of individual contributors performing similar tasks within a shift, group or department within Global Technical Support
  • Ensure that issues and recommendations regarding programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures

Essential Requirements

  • 2 to 5 years of related experience or equivalent combination of education and work experience
  • Team attitude with effective motivational and influence skills
  • Good communication and customer service skills
  • Ability to multitask and escalate critical issues in a timely manner

Click Here: Apply Now

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