Work from Home Jobs for 12th Pass Students Without Investment

Job Responsibilities: Technical Customer Support

Salary: ₹9,048 – ₹20,663 a month

Company: Briq Technologies Inc.

Location: Remote

Education requirements: 12th Pass

Job Responsibilities:

  • Understand the strategic vision for the service desk and the ability to set the long-term direction of the team.
  • Knowledge and understanding of best practices for service management
  • Evaluate the process and continuously provide improvement idea
  • Train team members when needed
  • Report metrics to executive management and work towards building better support experience
  • Design, document, maintain and communicate common support procedures that coworkers can follow and promote their implementation
  • Ensure that the team performs effectively and with quality
  • Share feature requests and effective workarounds with team members
  • Identifying gaps in the support process and amending it accordingly
  • Gather feedback from direct customers and internal support team and share with our Product and Engineering teams
  • Assessing the technical needs of staff
  • Managing and upholding the troubleshooting escalation process

Click Here: Apply Now

 

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