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Job Responsibilities: Call Auditor/Quality Analyst

Salary: ₹16,000 – ₹17,500 a month

Company: Information Technology Learning Hub LLP

Location: Remote

Education requirements: Bachelor’s Degree

Job Responsibilities :

  • Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
  • Adhere to the sample guideline set by the organization
  • Ensure completion of assessment target on daily, weekly and monthly basis
  • Ascertain right coaching needs are identified by the operations team through their evaluations
  • Conduct documentation and reporting as per timelines and defined formats
  • Identify and escalate risks and quality issues for efficient resolution
  • Create quality reports as per organization standards
  • This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall ITLH customer’s experience
  • Plan & execute strategy for Quality function to achieve the organizations customer experience goals
  • Participate in design of call monitoring formats and quality standards

 Qualifications:

  • Minimum2-3 years QA Experience
  • Excellent verbal, written and interpersonal communication skills
  • Self-starters with the ability to plan and prioritize workload for self
  • Strong organizational skills to manage self and multiple priorities and meet deadlines in a fast-paced work environment

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