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Job Responsibilities: Call Auditor/Quality Analyst
Salary: ₹16,000 – ₹17,500 a month
Company: Information Technology Learning Hub LLP
Location: Remote
Education requirements: Bachelor’s Degree
Job Responsibilities :
- Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
- Adhere to the sample guideline set by the organization
- Ensure completion of assessment target on daily, weekly and monthly basis
- Ascertain right coaching needs are identified by the operations team through their evaluations
- Conduct documentation and reporting as per timelines and defined formats
- Identify and escalate risks and quality issues for efficient resolution
- Create quality reports as per organization standards
- This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall ITLH customer’s experience
- Plan & execute strategy for Quality function to achieve the organizations customer experience goals
- Participate in design of call monitoring formats and quality standards
Qualifications:
- Minimum2-3 years QA Experience
- Excellent verbal, written and interpersonal communication skills
- Self-starters with the ability to plan and prioritize workload for self
- Strong organizational skills to manage self and multiple priorities and meet deadlines in a fast-paced work environment
