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Job Responsibilities: Customer Support Specialist
Salary: 18000 – 24000 per Month
Company: Crossover
Location: Remote
Educational requirements: 10+2, Graduate
What you will be doing
- Addressing parents’ questions or concerns about the program via call or email
- Coordinating logistics with students and parents so both parties have a smooth, fantastic experience when students start the program
- Writing FAQs and documenting responses so that your team has all the answers at their fingertips before their call begins
What you won’t be doing
- Making admissions decisions or reviewing applications
- Performing platform maintenance or technical troubleshooting
- Interacting with parents who are not interested in our program
Customer Support Specialist key responsibilities
- Guide the parents of gifted and talented students through gt. school’s onboarding process
Basic Requirements
- Bachelor’s degree or equivalent experience
- First-hand experience with the challenges of being a Gifted & Talented student (either as a parent or a student)
- Excitement about helping children achieve their full potential
